These Terms and Conditions (the “Terms”) govern access to and use of the Koala88 Casino website and all related products and services made available to users located in Australia (collectively, the “Service”). By creating an account, accessing or using the Service, you confirm that you have read, understood and agree to be legally bound by these Terms.
1. Eligibility and Legal Requirements
The Service is intended exclusively for individuals who are at least 18 years of age and who are legally permitted to participate in online gambling activities under the laws of their state or territory in Australia. You are solely responsible for ensuring that your use of the Service is lawful in your jurisdiction. Koala88 Casino reserves the right to request proof of age and identity at any time and to suspend or close any account where adequate verification is not provided.
2. Account Registration and Verification
To access real-money games, you must register for an account by providing accurate, current and complete information as requested in the registration form. You agree to promptly update your details if they change. Each user is permitted to hold only one account. Koala88 Casino may conduct identity, age, address, source of funds and other verification checks as required by law or internal policies. Accounts may remain restricted or suspended until all verification procedures are completed to the satisfaction of Koala88 Casino.
3. Account Security and Use
You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out through your account. You must not share your account, password or access to the Service with any third party, including family members. You must notify Koala88 Casino immediately if you suspect any unauthorised access or security breach. Koala88 Casino is not liable for losses arising from failure to secure your credentials or to notify us of suspected misuse.
4. Prohibited Activities
You agree not to engage in any activity that: violates applicable laws or regulations; involves fraudulent, collusive or deceptive behaviour; uses automated tools, bots or scripts to access or manipulate the Service; attempts to interfere with the security, integrity or performance of the platform; or exploits any error, bug or malfunction for personal gain. Koala88 Casino may investigate suspected breaches and take appropriate measures, including account suspension, closure and forfeiture of funds, where justified.
5. Deposits, Withdrawals and Payments
All financial transactions must be made using payment methods registered in your own name. Koala88 Casino may set minimum and maximum limits for deposits and withdrawals, which will be communicated on the website. Processing times may vary depending on the payment provider and verification status of your account. You acknowledge that Koala88 Casino may request additional documentation before approving withdrawals, in particular for larger or unusual transactions, in order to comply with anti-money laundering and counter-terrorism financing obligations.
6. Currency, Fees and Taxes
The primary operating currency of Koala88 Casino and the currencies available to you will be specified on the website. Currency conversion, where applicable, may be subject to rates and fees applied by your payment provider. Koala88 Casino is not responsible for third-party charges or exchange rate fluctuations. You are solely responsible for reporting and paying any taxes or levies that may apply to your winnings or account activity under Australian law.
7. Bonuses, Promotions and Wagering Requirements
From time to time, Koala88 Casino may offer bonuses, free spins, loyalty rewards or other promotional benefits subject to specific terms. By accepting any bonus or promotion, you agree to the applicable conditions, including wagering requirements, maximum bet limits, game restrictions and expiry dates. Koala88 Casino reserves the right to modify, suspend or cancel any promotion if necessary, including where there is evidence of abuse, misuse or breach of these Terms.
8. Game Rules, Fair Play and Results
Each game available on the Service is governed by its own rules, pay tables and return-to-player information, which you should review before playing. Game outcomes are determined by certified random number generator technology or by live game mechanisms, as applicable. The results recorded by Koala88 Casino’s systems are final and binding. In the event of a technical failure, malfunction or interruption, Koala88 Casino may void affected bets, restore account balances to the last known correct state or take other reasonable corrective actions.
9. Responsible Gambling and Self-Exclusion
Koala88 Casino supports responsible gambling practices and provides tools to help you manage your activity, including deposit limits, loss limits, session reminders and self-exclusion options. You may request temporary or permanent self-exclusion by contacting customer support or by using available account settings, where offered. During any self-exclusion period, you must not attempt to open new accounts or circumvent restrictions. If you experience difficulties controlling your gambling, you are encouraged to seek help from recognised Australian support services.
10. Anti-Money Laundering and Compliance
Koala88 Casino implements procedures designed to comply with Australian anti-money laundering and counter-terrorism financing requirements. These may include identity verification, transaction monitoring, reporting of suspicious activity and the imposition of limits or restrictions on certain accounts. Koala88 Casino may, at its discretion and without prior notice, delay or refuse transactions, freeze funds or close accounts where required by law or where suspicious behaviour is detected.
11. Suspension, Closure and Forfeiture
Koala88 Casino may suspend or close your account at any time where there is a suspected or confirmed breach of these Terms, legal obligations, regulatory requirements or responsible gambling policies. In serious cases, including fraud, collusion, chargebacks, provision of false information or misuse of bonuses, Koala88 Casino may declare bets void, withhold winnings and, where permitted by law, forfeit funds associated with the misconduct. Any remaining balance, subject to compliance checks, may be returned to you via an approved payment method.
12. Intellectual Property and Use of the Service
All content, trademarks, logos, software and materials displayed on or provided through the Service are owned or licensed by Koala88 Casino and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Service for personal, non-commercial entertainment purposes only. You must not copy, modify, distribute, reverse engineer or otherwise exploit any part of the Service without prior written consent.
13. Limitation of Liability
To the maximum extent permitted by Australian law, Koala88 Casino is not liable for any indirect, incidental, consequential or punitive damages arising out of or in connection with your use of the Service. Koala88 Casino does not guarantee uninterrupted or error-free operation and is not responsible for failures caused by telecommunications issues, third-party services, force majeure events or factors beyond its reasonable control. Nothing in these Terms excludes or limits any rights or remedies that cannot be excluded under the Australian Consumer Law.
14. Privacy and Data Protection
Koala88 Casino collects, uses and stores personal information in accordance with its Privacy Policy and applicable Australian privacy laws. By using the Service, you consent to the processing of your personal data for purposes including account administration, transaction processing, verification, security, responsible gambling and regulatory compliance. You have rights of access and correction to your personal information as provided by law and may exercise these rights by contacting Koala88 Casino.
15. Changes to the Terms
Koala88 Casino may amend these Terms from time to time to reflect legal, regulatory, technical or operational changes. Updated versions will be published on the website with a revised “last updated” date. Continued use of the Service after changes take effect constitutes your acceptance of the revised Terms. If you do not agree with any modification, you must stop using the Service and request account closure.
16. Governing Law and Dispute Resolution
These Terms are governed by the laws applicable in Australia, subject to any mandatory consumer protection provisions. In the event of a dispute arising from or relating to the Service or these Terms, you should first contact Koala88 Casino customer support to seek resolution. If a matter cannot be resolved informally, it may be referred to the competent courts or dispute resolution bodies as permitted by Australian law.
17. Contact Information
If you have any questions regarding these Terms or your use of the Service, you may contact Koala88 Casino using the contact details provided on the website. You are advised to keep a copy of these Terms for your records and to review them periodically to remain informed of your rights and obligations.